Key elements to deliver exceptional Customer Service
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”.
Valuable traits one can take in and practice to deliver the exceptional customer service.
- Product Knowledge
- “Clear” communication
- Ability to use “positive words”
- “The customer is always right” myth
Some customers will be very chatty or irritating. Know how to handle all of them and provide the same level of service every time. Maintain a positive attitude.
By being attentive in identifying your customer’s needs and desires, you can exceed their expectations and build the basis for a long-term business relationship. Customers will certainly recognize when they’re being treated with courteousness, care, and consideration
Stay informed enough to respond to inquiries and know where to turn if the questions become too detailed or technical for you to answer.
Ensure you convey to customers exactly what you mean. Specify how long completing a task will take, and state what you can do rather than what you cannot.
Ablility to use “positive words”
Be genuine. Avoid scripted greetings as most sound artificial. Using soft words like “unfortunately” and “however “can help you lead the conversation to a more positive direction.
“Customer is always right”
Truth is the customer is not always right. But let’s just keep that between us, shall we? Incident of a customer being demanding or unreasonable should not be a reason to mistreat or being harsh to the customer. Support them however you can and you will see how your business flourish because word of mouth will be kind to you.