Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Dynamics 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions, including Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, Dynamics 365 for Project Service Automation and Dynamics 365 for Operations.

What is Dynamics 365?

Dynamics 365 is our next generation of business apps in the cloud. These apps bring together the full power of Microsoft across productivity, advanced analytics, Power BI and IoT, with the strength of Azure and a new application platform and common data model.

How does Dynamics 365 benefit customers?

Dynamics 365 will bring together the best of the CRM and ERP cloud offerings into one cloud service with specific, purpose-built, apps for each of your key business processes – like Finance, Sales, Manufacturing, Customer Service, etc.

Dynamics 365 provides organizations a modern and familiar experience with built-in insights, intelligence and workflow. They also use a common data model and consistent application platform to ensure consistency, interoperability and extensibility.

Dynamics 365 enables businesses to:

• Start with what you need by using apps that fit your roles, your industry, your businesses – so you can start with what they need and grow at their pace to run your entire business in the cloud.

• Enable greater productivity by connecting structured workflow of business applications and processes with the unstructured work of collaboration and productivity so your valuable staffs are empowered with productivity tools they need.

• Get built-in Intelligence with business applications that infuses big data, advanced analytics and IoT into processes out-of-the-box to proactively guide you and your employees to optimal outcomes. With Dynamics 365, data and insights are transformed into action for intelligence where it’s needed

• Be ready for growth through nimble, adaptable applications that allow them to compose, modify and extend processes in real-time. Business users are empowered to change and adapt without IT. And organizations can reimagine their business model with a consistent, flexible, extensible platform.