Yes or No to Call Scripting Call scripting is one of the “hot topics”, primarily because there are so many opinions on the subject. There are many in favour of call scripting, while many remain against it. A script can be a helpful starting point to answering an incoming call. Especially with new […]
Customer Satisfaction What is Customer Satisfaction? Customer satisfaction translates to customer loyalty, and loyalty is one of the biggest drivers to growth. Acquiring new customers is important, however retaining them is another issue. How can we make every customer a long-haul partner? Understand them, what customers are saying. Companies need to examine the customers’ […]
Key elements to deliver exceptional Customer Service Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”. Valuable traits one can take in and practice to deliver the exceptional customer service. Patience Attentiveness Product […]