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latest industry news, knowledge pieces and offers

HP uses artificial intelligence to transform its customer support experience

With an #AI virtual agent, businesses can improve both customer and staff experience. In this customer story, learn how HP used the #Microsoft Dynamics 365 AI solution to solve customer problems, gain deeper insights, and better equip support staff with troubleshooting information. Contact us to learn more! #DigitalTransformation Delivered. #CRT #LIVEin5 #Microsoft #MicrosoftDynamics365 #BusinessCentral #ERPsystem #CustomerExperience #CustomerService #CustomerSatisfaction
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Australian National University (ANU) addresses the computing demands of genome research

Digital tools have allowed experts to process previously unheard-of amounts of data, enabling them to publish their results faster and add more value to their ongoing research. Watch this video to learn how scientists at Australian National University (ANU) are using the cloud and #AI capabilities of Microsoft #Azure to achieve advancements in their cutting-edge genome research. #DigitalTransformation Delivered. #CRT #LIVEin5 #Microsoft #MicrosoftDynamics365 #BusinessCentral #ERPsystem #Intelligence #Data #DataAnalytics #Tech
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Ste. Michelle Wine Estates ensure business continuity with Dynamics 365

Ste. Michelle Wine Estates has shifted from 90% in-person and 10% e-commerce to the reverse—90% e-commerce and 10% in-person. This switch was necessary to protect customers and employees. It was only made possible through agile business processes enabled by Microsoft Dynamics 365 solutions. Check out this video to learn how they did it. #DigitalTransformation Delivered. #CRT #LIVEin5 #Microsoft #MicrosoftDynamics365 #BusinessCentral #ERPsystem #RemoteWork #BusinessContinuity #BusinessAgility #BusinessResilience
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Connect sales, service, and operations using Power Platform

With Power Platform, businesses can connect sales, service, and operations to better engage customers. In this video from #Microsoft, learn how to accelerate B2B manufacturing sales and increase the lifetime value of customer relationships. #DigitalTransformation Delivered. #CRT #LIVEin5 #MicrosoftDynamics365 #BusinessCentral #ERPsystem #Manufacturing #ManufacturingERP #ProductionERP #Sales #Service
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Connected Sales and Service with Microsoft Dynamics 365

Discover the power of automated processes and personalized solutions. Watch this video to learn how manufacturers can use #Microsoft Dynamics 365 Customer Service to connect sales and service and engage their customers in new ways. Contact us to learn more! #DigitalTransformation Delivered. #CRT #LIVEin5 #Microsoft #MicrosoftDynamics365 #BusinessCentral #ERPsystem #CustomerService #Sales #Service #BusinessTech #BusinessManagement
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Digitally transform your field service: 5 case studies from manufacturing

Learn how to transform your manufacturing business with solutions that connect people, data, and equipment to deepen customer loyalty. This eBook includes five case studies showing how technology like Azure IoT and #Microsoft #Dynamics365 Connected Field Service can improve your workforce with data insights. #DigitalTransformation Delivered in 5 Easy Steps. #CRT #LIVEin5 #Microsoft #MicrosoftDynamics365 #BusinessCentral #ERPSystem #BusinessTech #Manufacturing #ManufacturingTech
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Deferral Accounting: Why & How on Microsoft Dynamics

ICYMI: If you find yourself constantly having to key in the same instalment payment journal every month, or struggling to keep up with your customer's instalment dates, amounts and dues, then you have to watch this video. Our resident Dynamics Expert takes you through the typical scenarios where you would need to use Deferral Codes and how to easily set them up on Business Central. #DigitalTransformation Delivered in 5 Easy Steps. #CRT #LIVEin5 #Microsoft #MicrosoftDynamics365 #BusinessCentral #ERPsystem #Accounting #DeferralAccounting #DeferredRevenue #DeferredPayment #Finance #BusinessTech
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Smart-building sweet spot: connecting building data with service technicians

With #Microsoft's connected field service, MacDonald-Miller Facility Solutions can identify problems before they happen and respond proactively. Learn how #Dynamics365 gives their workforce the tools to work more efficiently and improve customer satisfaction. #DigitalTransformation Delivered in 5 Easy Steps. #CRT #LIVEin5 #MicrosoftDynamics #BusinessCentral #ERPsystem #CustomerSatisfaction #FieldService #BusinessTech
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Five ways to know you are ready for connected field service

Empower your team to proactively resolve issues, maximize productivity, and increase customer satisfaction with connected field service. Discover if your company is ready for connected field service with these five indicators. #DigitalTransformation Delivered. #CRT #LIVEin5 #Microsoft #MicrosoftDynamics365 #BusinessCentral #ERPsystem #FieldService #CustomerSatisfaction #Productivity
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Manage financial risk and reduce fraud pitch deck

As the world gets more digital by the day, cybersecurity becomes a more critical function in businesses. Find out how Microsoft helps you manage risks and gives you the fraud protection to keep your business running. #DigitalTransformation Delivered. #CRT #LIVEin5 #Microsoft #MicrosoftDynamics365 #BusinessCentral #ERPsystem #Cybersecurity #ManageRisks #FraudProtection
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